General

I have a domain that is registered with X and hosted with Y, and I am having a tough time. Can you help?
Yes, we can. We see this far too many times, multiple vendors can be overwhelming to manage when all you need is a simple and elegant website for your business! Rimits provides complete domain registration, hosting, SSL, design and development services. We will help you consolidate all your services from your various vendors.

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I just want a website. All these technical terms are very confusing. What should I do?
We understand technical jargon can be very confusing sometimes. If you simply require a website and do not want to bother about domain registration, hosting, development etc., give us a call, our friendly consultants will understand your requirements and tailor a package just for your needs. We have many clients who rely on us for their online business needs.

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What is your refund policy?
Rimits has one of the most transparent refund policies. Give us a call or send us an email and we will process your refunds expeditiously. Certain products like Domains and SSL certificates cannot be refunded, because they are registered in real-time by their registrars.
If you have any concerns with our service or product, we would love to hear from you. We take your feedback very seriously.

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Is it safe to pay using my Credit Card online?
To pay us using credit card online is very safe. Upon checking out, you will be transferred to the eWay secure server where you will key in your 16 digits credit card number and expiry date. All credit numbers keyed in will be encrypted before transmitted via the Internet.
As you will only be keying the credit card in the eWay server and not our server, we as a Merchant have no knowledge about your credit card information at all. All credit card validations are made immediately online and only the authorization result is transmitted to our server.

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Domains

When will my newly registered domain name become active?
Your domain name will be active within 48 hours from the time of registration. Because the DNS takes 48 hours to update it won’t know your domain name is live until this update.

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I’m trying to register a domain name that I know has expired but it shows as taken during registration, how can that be?
When a domain name expires that doesn’t mean that the domain name will be available for registration.
It takes about 40-76 days for a domain to drop. When a domain name still shows up in a whois lookup it means that the domain name isn’t available for registration because the registrar hasn’t released it.

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How can I be sure the domain name I requested has been registered to me?
You will receive an email confirmation of your domain name registration once it is complete. You can also login into your account and see that your name has been added to your account management area.

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Are there any refunds on domain names?
There are no returns on domain name registrations without exception. You are required to make sure that you wish to purchase the domain names in your shopping cart. Once you click on “submit order” you are responsible for the payment of the domain. Even in the event the name is spelled incorrectly you are still responsible for it.
Please be very careful when registering names to ensure the spelling is 100% accurate. Once the purchase is completed it is 100% final.

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If my domain registration fails will you still charge me?
If your registration fails for any reason you WILL NOT be charged. Your online statement will show up the funds in your account and you will be able to purchase any service against those funds or request for refund.

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What if I misspelled my domain name?
Be VERY careful when registering your domain name. Once you purchase your domain, the order is non-refundable.

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I recently registered a domain name with you and it still shows up as available for registration on another sites, why?
Your domain name is registered in real-time with us. Not all whois databases update in real-time and some registrars might rely on a whois database to register domain names. If your domain name isn’t in their whois database they will think (for a few days) that it can be registered. If you attempted to register this domain name it would never register with the other site. The name has already been issued and it is not possible for another registrar to issue the same domain again.

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How can I register a new domain?
Go to our Domain Packages section and click on Buy Now to select a package. In the following steps you can search for your domain name, or even transfer it. Once your payment is processed, you will be given instant access to your administration panel. The information will be sent to the email address entered during the payment process.

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If I have a domain with you, can we still take email services and web hosting from another service provider?
Yes, you can. Rimits gives you complete flexibility via its comprehensive free DNS management panel to pick and choose your services. However we don’t really see why you would do that.

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SEO

Why don’t you provide a SEO guarantee like X, Y or Z?
Offering SEO-guarantees is one of the biggest scams you can find on the internet. It is not possible for any one to guarantee you a particular ranking on any search engine. We have studied the guarantees of several of our competitors and they are usually contaminated with one or more of the following:
• Guarantees are fulfilled even if your site ranks for obscure/undefined set of keywords, your site would rank with anyways. However, since few people are searching with these keywords, you do not get any significant traffic to your site.
• Guarantees are fulfilled even if your site ranks on obscure/unknown search engines with a small database, which do not get good traffic in the first place.
• Guarantees appear sensible but are actually highly conditional, giving enough door to the SEO provider.
• The SEO provider is unavailable when you want to ‘encash’ their unconditional, money-back guarantees, often operating with fake addresses.
• Deploy unethical or search engine banned techniques, which may get your site ranked highly for a brief period but will eventually get your site banned from search engines permanently.
If you are coming across such guarantees, be cautious. Be very cautious. It is not possible to guarantee rankings on search engines. Google and all other search engines clearly state this on their website.
See – http://www.google.com/webmasters/seo.html.

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When can I see the results?
Since search engines index/re-index the optimized site in 4-12 weeks. Some search engines like Google crawl your site more frequently if your PageRank is higher. Realistically, you can expect to see results starting 4-6 weeks after submission. Indexing, re-indexing shuffle also takes some time to settle down. Rankings usually stabilize after about two months.
However, your traffic rises continuously since more and more search engines index more and more optimized pages of your website. Some search engines index your site quickly if you are willing to pay their ‘Express Inclusion’ or ‘Pay for Inclusion’ fee.

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What is SEO?
To define SEO is not an easy task as it’s changing all the time. In 2011 the SEO definition might sound something like this: Everything (including, but not limited to social media marketing, code optimization, link building, PR activities) done to ensure getting found on the Internet and to make sure that the ensuing traffic converts.

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Hosting

What are your nameservers?
ns1.rimits.net.au – 112.140.176.10
ns2.rimits.net.au – 112.140.180.10
ns3.rimits.net.au – 96.126.101.206
Use these nameservers if you need to transfer your hosting to us. If your domain is registered with Rimits, you need not bother about these settings as they are automatically configured in your account.

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I have a fast internet connection (DSL/cable) – can I just host my own site?
You could, but that’s definitely not recommended.
First of all, most ISPs have clauses that do not let you use your internet connection for web hosting – doing so will result in termination of your account.
Second of all, think of the headaches it can provide: making sure your system is secure so that no one can hack into it, having your computer on 24/7, and other such problems.
Third of all, think of the performance. Most good web hosts use powerful servers with lots of RAM and high performance hard disks. Furthermore, they have multiple internet connections at speeds far higher than what residential DSL or cable service can provide.
Lastly there are all the issues of support. If something goes wrong, it will be your job to fix it – you will not have a professional to correct the proble

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Do I get my own static or unique IP address with hosting?
All our hosting plans come with a static IP address for your domain. This static IP address is shared, meaning that other domains we host will resolve to the same numeric IP address. This makes no difference to modern browsers and helps us save resources and continue offering low rates.
If it is important to you to have your own unique IP address that is not shared with any other domain, we can do that for A$29.99/yr.

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At what speed can I expect to be able to upload or download files?
That depends entirely on the speed of your Internet connection. Those with broadband connections like DSL, cable and T1 will be able to upload or download much faster than those with dial-up connections. With a good connection, a 10MB file should take less than a minute to download.
Also, keep in mind that most DSL and cable companies limit your upload bandwidth significantly, compared to your download bandwidth, so uploads may take longer than downloads.
Your ftp site will be able to handle multiple simultaneous connections from high-speed users and keep up with them all.

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How do I set my home, or default, page?
Your home (default) page is the page that first displays when someone types your domain name in a browser. Your default page should be named one of the following:
index.htm
index.html
index.php
default.htm

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How do I upload my site online?
Uploading your site can be done in many ways, but the most popular is FTP.
When your hosting account will be created, you will be provided with an FTP account. Using software such as Filezilla, CuteFTP or WS_FTP, you can log into your host. Then, using the program like a normal windows program, you can drag and drop files onto your web host. These files become live online instantaneously.

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What transfer type should I choose during FTP?
Most FTP programs have a feature called ‘auto-detect’ that will send the files in the correct format.
To transfer html files, cgi scripts or text files, you must choose ‘ascii’ mode. To transfer images (eg. gif or jpg photos and images) you must choose ‘binary

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What are subdomains?
Consider subdomains as an extension of your domain. For example, your site is www.example.com. A subdomain would be test.example.com, and another would be services.example.com.

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My links are not working. What is wrong?
Make sure that you have specified the correct file path, especially if you are using sub-directories. Your links should not refer to a physical location on your computer’s hard drive, such as the a: or c: drive.
You should also be sure that you are using the correct file names and that you have uploaded all of the referenced files to the correct directory.

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What is Name Based Hosting? Do I need an IP for each domain on my server?
Name Based Hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site. In fact, you only need one IP for the entire server. Name Based Hosting does not affect the performance or appearance of the domains hosted, and it’s a good way to economize on IP usage.
However, some applications and services require a dedicated IP, for example SSL certificates, which are necessary if running an online store. SSL certificates and IP addresses can easily be bought through your client panel.

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Support

I have used 3 hours out of my Gold Package. Can I get a refund?
Yes, we will process your refund on a pro-rated basis. Alternatively, we can offset the remaining ours to any other Rimits service or product that you might require.

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How are the support package hours accounted for?
Amount of time taken to complete a particular task can be very subjective. We strive to be extremely transparent with our clients and will provide you with a fairly accurate estimate before the work is commenced. Once the task is completed, we will provide you with a detailed report that includes the time and actions taken during the incident/task.
Usually, design and development tasks are quoted in hours. Server downtime and technical support incidents are billed in 15 minute increments.

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I just bought hosting. Do I need to buy a support package as well?
No.
All our domain, hosting, SEO and SSL packages are backed by our responsive 24×7 support team. The support packages are geared towards clients who are having technical issues with their existing websites or applications.

Last Updated on Tuesday, 11 October 2011 17:17